Orders are shipped within 48 hours after full payment is completed using canada post postal services with a tracking information. Please allow 2 to 5 business days to receive your order. If you have any questions regarding your order, feel free to contact us by email at firstname.lastname@example.org with your order number.
Orders over $100 are shipped free of charge within Canada. We reserve the right to add a surcharge for remote locations or oversize packages.
For orders under 99.99$, a shipping charge of 15$ will apply at checkout
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note that we DO NOT ship outside Canada at this time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.